Any claims for defected or damaged products must be submitted within 4 weeks after a product has been received. If the package was lost in transit, the claim must be submitted within 4 weeks after the estimated delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We issue refunds on products that are damaged or defected due to our error only. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable.
Due to item personalization, our store does not accept returns and exchanges based on the buyer's remorse claim.
If you want to claim defects and return a product, it is mandatory to contact us via this form or email: firstname.lastname@example.org. Our customer support agents will guide you through the rest of the process to ensure we receive the returned product properly.
IMPORTANT NOTICE: We will not accept returns for which you haven't contacted us beforehand!