Shipping and Returns


Shipping:

Before going through the average delivery times and shipping costs, it is necessary to understand the process of fulfillment.

Our supplier, a small family-owned business, is located in NY, United States. All products are handmade, which means that every order is fulfilled on demand and shipped directly from their workshop. Our logistics partner collects the orders and ships them via courier services such as USPS, FedEx, DHL, and other local carriers in the case of international delivery.

The average time needed to process your order (craft and/or personalize the piece) is between 3 and 5 business days.

Now that you understand the fulfillment process, please carefully read the table below.

Country Average delivery time (processing + shipping) Shipping fee
United States    from 7 to 19 business days FREE
World  from 10 to 19 business days $15 / free for orders above $70

The table represents the average delivery time, which is the time from the moment you pay on the website until the moment you receive the product.

Delivery times may fluctuate a bit depending on external factors such as holidays, weather conditions and etc.

International Shipping is free for orders over $70!

Returns:

Due to item personalization, our store does not accept returns and exchanges unless the ordered item is made with an error (typo, or something similar).

If you want to return a product, it is mandatory to contact us via this form first and our customer support agents will guide you through the rest of the process!

Payment Methods:

Payments are securely processed via multiple world-renowned payment providers that you can choose during checkout. 

  • PayPal is our primary payment gateway. If you don't have a Paypal account, you can still pay directly with your credit or debit card. This is the feature which PayPal introduced lately, and is currently available in some countries.
  • 2Checkout is our secondary payment gateway which enables direct credit card processing that is, contrary to PayPal, available worldwide.
  • We can also accept cryptocurrency bitcoin payments via Bitpay and
  • Direct bank deposits on our bank account for which you'll find instructions during checkout if you choose that payment method.